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Help & Support

Stuck? Real answers. No chatbot maze.

These are the 12 questions carriers ask before signing up. If yours isn't below, email [email protected] — Joshua reads every one personally until we hire a customer success role.

01

How do I start? Do I need a credit card?

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Click ‘Start free trial’ on the home page. Email + password (or magic link). No credit card. You get 7 days of full access including the Hazmat add-on. After 7 days you pick a plan or your account pauses with all data exportable.

02

What if I get stuck during trial?

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Email [email protected] or use the inline ‘Ask Compass’ widget on the home page. The founder reads every support email personally until we hire a customer success role.

03

Can I import my existing data?

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Yes. CSV templates for drivers, vehicles, DQ documents, MVRs, D&A tests, accidents, inspections, and training records. /app/audit-export is the same shape backwards — full one-click export anytime.

04

How does pricing work if my driver count changes mid-month?

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We pro-rate. Add a driver day 15 of a 30-day month, you pay 50% of that driver’s rate for that month. Remove a driver, credit applied to next invoice.

05

What integrations are real today?

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Live: Stripe (billing), Checkr (background checks), Anthropic (the AI brain), Supabase (data), Cloudflare (hosting + WAF), Resend (email), Twilio (SMS). On the roadmap: Motive/Samsara/Geotab ELDs, SambaSafety MVR continuous monitoring, Quest D&A.

06

What happens to my data if I cancel?

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30-day grace window where you can re-export everything as CSV. After 30 days the data is purged from our active tier; encrypted backups age out per Supabase’s retention policy. We will never sell or share your carrier data — see /trust.

07

Do you replace my Safety Director?

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DIY: no, you’re still the safety director, Compass just makes the work 3x faster. DFY: yes, we run the dashboard for you with a dedicated X3 advisor. Enterprise (100+ trucks): you can have your own team plus an X3 advisor on retainer.

08

What if I need a feature that doesn’t exist yet?

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Email it to [email protected]. We ship roadmap items every week — see /changelog. The 6 most-requested customer features each month get worked into the next sprint.

09

Is Compass FCRA-compliant for background checks?

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Yes. The background-check flow uses Checkr Embeds with the FCRA-compliant disclosure + consent surface they audit. Adverse-action timing built into our workflow. See /security for the full FCRA stance.

10

What CFR parts does Compass cover today?

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49 CFR Parts 40, 380, 382, 383, 385, 387, 390, 391, 392, 393, 395, 396, 397 plus the entire Hazmat regime (Parts 100-180). 300 published skills, 100 of them open-source on github.com/x3fleetsafety/skills.

11

Can I see the product before I trial?

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Three ways without signing up: (1) Live demo on the home page — type any FMCSA question and see a CFR-cited answer. (2) /case-studies/sample — a synthetic carrier walks through an audit. (3) /skills — browse all 300 published skill prompts.

12

Do you have enterprise contracts? SOC 2? DPA?

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Yes to MSA + DPA (available on request). SOC 2 Type II in preparation, target Q4 2026. Security questionnaires: send to [email protected] — most CAIQ/SIG-Lite answered within 48 hours. See /security for the full posture.

Still need help?

For pre-sales: [email protected] · For partnerships: [email protected] · For security: [email protected]

★ Start free trial →