FREQUENTLY ASKED QUESTIONS
Short answers. Real ones.
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GENERAL
What is X3 Compass?+
X3 Compass is the AI Safety Director for motor carriers running 1–100 power units. The X3 compliance corpus powers DQ Files, MVR, HOS, D&A, CSA, Training, Hazmat, and the rest of the integrated product family — every answer grounded in the actual CFR.
Who is it for?+
Owner-operators, small fleets, and mid-size carriers who can't justify a full-time $100K/yr Safety Director. One plan, graduated per-driver: $50/driver for your first 50, then $40, $30 and $25 per driver as the fleet grows. Every product is included at every size.
How is this different from X3 Fleet Safety?+
X3 Compass is the self-service AI platform. X3 Fleet Safety is a separate human-led service with a real safety advisor working your account; that service is not included in the Compass subscription. Same DOT expertise, different delivery model.
Is this a real product or vaporware?+
Real. Twelve brains live, dashboard built, and a 67,000-document CFR knowledge base behind every answer — with our skills library published on GitHub (github.com/x3fleetsafety/skills). You can start a 7-day trial right now.
PRICING & BILLING
How much does it cost?+
One graduated plan: $50/driver/mo for drivers 1–50, $40 for 51–75, $30 for 76–100, and $25 for 101+. Each rate applies only to the drivers in that band, so a 100-driver fleet pays $4,250/mo — not 100 × $30. $100/mo minimum. Every X3 product is included — Hazmat too, at no extra cost.
Is there a free trial?+
Yes — 7 days, no credit card required. Every brain, the full knowledge base, and the Hazmat Center are included. After 7 days, activate the single Compass plan or cancel.
Do I lose features at the lower rates?+
Every X3 product is included at every fleet size — the AI Safety Director, CFR-cited skills, DataQ drafter, DQ file generator, MVR cadence, Hazmat Center, and audit prep. Only the per-driver rate changes as you grow.
What if I have more than 100 drivers?+
That's Enterprise. Call us. Volume pricing, dedicated advisor team, white-label dashboard for partners, SSO, custom CFR skills.
DATA & INTEGRATIONS
How does my fleet data get into X3 Compass?+
Three ways: (1) Upload our CSV templates · one row per driver, one per vehicle, one per inspection. (2) Enter manually via the in-app forms · every field is CFR-labeled. (3) Send data via API · endpoint URL and key are in Settings, full docs available.
Do you integrate with my ELD provider?+
Not yet, but the API supports any ELD vendor that can webhook out (Motive, Samsara, Geotab, etc.). On the roadmap: direct OAuth connectors. For now, CSV import works for batch updates.
FMCSA Clearinghouse?+
We track every query you owe and remind you before the deadline (§ 382.701(b) annual queries, § 382.701(a) pre-employment). When you run a query through the FMCSA portal, you log the result in X3 Compass and we file it with the driver's DQ packet.
Background checks and MVR?+
Order pre-employment background checks and annual MVR pulls directly from the app · we wrap Checkr and SambaSafety. Cost is per-package and rolled into your monthly invoice. No separate vendor account.
COMPLIANCE & AUDIT
What if I get a DOT audit?+
Click 'Audit Export' in the sidebar. We generate a single PDF bundle: every § 391.51 DQ file, every accident, every inspection, every D&A test, every training cert · 3-year retention complete, indexed, watermarked. You walk into the audit with a USB drive.
Are answers really CFR-cited?+
Yes. Every Compass response shows the regulation it's grounded in (e.g., '§ 395.3 · 14-hour rule'). If we don't have a high-confidence answer rooted in CFR, we tell you and escalate to an X3 safety advisor or recommend you call FMCSA directly.
Does Compass make legal recommendations?+
Compass cites regulation and best practices. It's not a substitute for an attorney or for FMCSA's own published interpretations. For litigation, hire counsel. For interpretation rulings, ask FMCSA. For everything else · that's what Compass is for.
ACCOUNT & SECURITY
How do team seats work?+
The Compass plan includes unlimited team seats. Roles: owner, admin, dispatcher, safety, billing. Invite people from Settings. They each get their own login, audit trail, and notification preferences.
How secure is my data?+
Encrypted in transit (TLS 1.3) and at rest (AES-256). Hosted on Cloudflare + Supabase. SOC 2 Type II inheritance via our infrastructure providers. Dedicated security page coming with our own attestation.
Can I export my data and leave?+
Yes, any time. Export every CSV, every PDF, every audit bundle. No lock-in. We charge for the brain, not for keeping your files hostage.
Still have questions? Ask Compass.
No signup needed. Try the demo brain · answers in seconds, cited to the CFR.
